FAQs
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes. If there's any issue with address validation, we'll reach out to you to confirm the details.
Who chooses the shipping carrier for "Free Shipping" promotions?
For "Free Shipping" promotions, we’ll choose the shipping carrier for you.
Can orders be canceled or modified?
If you accidentally added the incorrect product or size, please contact us immediately. Once placed, orders are immediately sent to our fulfillment center. While we'll try to accommodate changes, there's no guarantee.
Can I change my delivery address after placing an order?
If you've noticed a mistake in your delivery address after placing your order, please contact us as soon as possible. Once your order has been shipped from our facility, it will be your responsibility to coordinate with the shipping provider directly.
Can I merge multiple orders?
Once orders are placed separately, we’re unable to merge them. This helps us keep things organized and ensures each order is processed smoothly.
What if my order is delayed?
If your order is delayed, please start by checking the tracking link we provided when it was dispatched. If there’s no update or if you need further assistance, feel free to reach out to us. Purchases made during new releases and sales may take up to 12 days to be processed and packaged before shipment.
What happens if my package is lost or stolen?
Once a package is marked as delivered, we’re not able to take responsibility for lost or stolen items. If you have taken Package Protection, then please submit a claim.
Submit Claim
How do I return an item?
Simply visit our returns portal and follow the steps to generate a return label. Once printed, drop off the package at your nearest carrier location within 28 days. Your return must be in its original condition, unwashed, and with all tags attached.
Do you offer free returns?
No. We accept returns within 7 days from the date of delivery. You have 7 days to decide if the fit or style is right for you. A return label fee will be deducted from your refund. Original shipping charges are non refundable.
Can I exchange an item?
We do not offer exchanges. If you need a different size or item, please place a new order and return the original item within the eligible return window.
What condition should the item be in for a return or exchange?
The item must be in its original, unwashed condition, with tags attached, and in its original packaging.
What if I receive a defective or damaged item?
In the rare event you receive a defective item, please email us at hello@bumbunnybaby.com with photos of the defect along with your receipt. We will work quickly to resolve the issue.
What condition should the item be in for a return or exchange?
The item must be in its original, unwashed condition, with tags attached, and in its original packaging.
How will I receive my refund?
Once your return has been delivered back and approved, we’ll issue your refund to your original payment method. Please allow a few business days for it to process.