FAQs

Bumbunny is a premium baby clothing brand that specializes in creating high-quality garments from bamboo fabric. Our focus is on keeping little bums happy by providing the utmost comfort and style for your little ones. With a commitment to quality, sustainability, and customer satisfaction, we strive to make dressing your baby a delightful experience.

We don't ship outside the U.S. at the moment.

The shipping time may vary depending on your location and the shipping method chosen during checkout. Generally, we strive to process and ship orders within 3-4 business days. Once shipped, the delivery time can range from 3 to 10 business days, depending on your location. Processing and shipping orders can take up to 10-14 business days during promotional events and sales.

Yes, absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your package through our website or the shipping carrier's website.

Please be aware that we are not responsible for lost or stolen packages that are shown to be delivered by the carrier tracking. We can only provide you with the tracking information for you to investigate. 

If your order has Package Protection and it's damaged or lost in transit, then you can file a claim by clicking the link below.

START CLAIM

Our Package Protection policy is crafted with the utmost care to guarantee your satisfaction in every purchase. This policy serves as a comprehensive shield against potential issues such as damage, loss, or theft of your order, ensuring that you have a reliable recourse in case of unforeseen circumstances. To maintain the integrity of this policy and to prevent misuse, we have implemented a thorough review process for all claims, aiming to deter excessive use and the submission of fraudulent claims.

If, unfortunately, your package is not delivered or sustains damage during transit, you have the option to submit a claim to our dedicated team. This process enables you to receive either a prompt replacement order or store credit, providing a swift resolution to any concerns you may encounter.

For packages marked as "DELIVERED" but not received, we kindly request that you submit a claim within 5 days of the delivery confirmation. To ensure the validity of claims for undelivered or damaged orders, we stipulate that they must be filed within 14 days from the recorded "delivery" date.

In cases where orders are not marked as "delivered" and are presumed lost by the carrier, we commit to issuing store credit equivalent to the original purchase cost. In situations where packages arrive in a damaged condition, we prioritize sending a replacement. If this proves impractical, rest assured that store credit will be provided at the original purchase cost. It's essential to note that our Package Protection policy is designed to facilitate resolution rather than offering refunds to the original payment method.

To uphold the effectiveness of this policy, we have implemented a meticulous review of all claims. This ensures that each claim is thoroughly assessed, preventing any potential misuse or fraudulent attempts. To initiate a claim, kindly submit your order number and contact information along with a detailed description of the issue using the form below. Our dedicated team is committed to assisting you through this process, ensuring that your experience with us remains positive and reliable.

START CLAIM

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Amazon Pay and other secure online payment options. We also offer Shop Pay Installments as a convenient payment option for our customers. Shop Pay Installments allows you to split your purchase into four equal payments, made every two weeks. This helps you to spread out the cost of your order and make it more manageable.

We accept returns for defective/damaged items within 30 days of delivery. The items must be unworn, in their original condition, and with tags attached. Please refer to our Returns page on our website for detailed instructions on initiating a return.

Currently, we do not offer direct exchanges. If you need a different size, color, or style, we recommend initiating a return for the item you wish to exchange and placing a new order for the desired item.

If you receive a defective or incorrect item, please visit our returns portal on our website and file a claim. Our returns portal will guide you through the necessary steps to initiate a return for a defective or incorrect item. We apologize for any inconvenience caused and will make sure to resolve the issue promptly.

Our customer service team is available from Monday to Friday, 9 am to 4:30 pm CST, to assist you with any inquiries or concerns you may have. During these business hours, our dedicated team is ready to provide support, answer your questions, and ensure that your experience with Bumbunny is exceptional.

If you need assistance outside of our business hours, you can still reach out to us through email or the contact form on our website. We will make every effort to respond to your inquiry promptly during our next available business hours.

You can contact our customer service team by emailing us at info@bumbunnybaby.com
or by using the contact form on our website. We aim to respond to all inquiries within 24 hours during business days.

No, we do not offer gift wrapping or personalized messages at this time.

We often run special promotions and offer discounts to our customers. Keep an eye on our website, social media channels, and sign up for our newsletter to stay updated on the latest deals and offers.

We process orders quickly to ensure timely delivery, but if you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Yes, we prioritize the safety and comfort of your little ones. Our baby clothes are made from high-quality materials that are safe for babies to wear. We carefully select fabrics that are soft, hypoallergenic, and free from harmful substances. Our products are often made from certified materials that meet stringent safety standards.

Our baby clothes are designed and manufactured to meet or exceed the safety standards set by the Consumer Product Safety Commission (CPSC). We adhere to the guidelines and regulations established by the CPSC to ensure that our products are safe for children to wear.

Please note that while our baby clothes are designed to meet CPSC standards, it is essential to follow general safety guidelines when dressing and caring for your child. Always supervise your child during use, avoid garments with loose buttons or embellishments that can pose a choking hazard, and follow the care instructions provided with each item.

To determine the right size for your baby, we provide sizing charts on our website. These charts include measurements for different age ranges and body measurements such as height, weight, and chest circumference. We recommend measuring your baby and referring to the size chart for accurate sizing guidance. If you have any further questions or need assistance, our customer service team is always ready to help.

Bumbunny Size Chart

We apologize, but currently, we do not offer bulk orders or wholesale options for our products. However, if you are interested in making a large purchase or have specific inquiries related to wholesale options, we encourage you to contact our customer service team. They will be happy to assist you, provide any available options, or offer recommendations for potential alternative sources for bulk orders.

Yes, we offer a newsletter subscription that provides updates on new arrivals, promotions, and exclusive offers.

We make every effort to ensure that the colors of our baby clothes are accurately represented on our website. However, please note that due to variations in computer monitors and settings, there may be slight variations in the color perception. We recommend considering the product descriptions and multiple product images provided to get a better idea of the colors before making a purchase.

At this time, we do not offer custom orders or personalized items. We focus on providing a wide range of carefully curated baby clothes in various designs and styles.

Currently, we do not have a loyalty program in place. However, we value our customers and their continued support. We regularly provide special promotions, discounts, and exclusive offers to all of our customers, regardless of their loyalty status.

The shipping time may vary depending on your location and the shipping method chosen during checkout. Generally, we strive to process and ship orders within 3 to 4 business days. Once shipped, the delivery time can range from 3 to 10 business days, depending on your location. Processing and shipping orders can take up to 10-14 business days during promotional events and sales.