Stock Clearance or Promotional Items
Items on sale or on promotions cannot be returned.
Sales Event Return Policy
All sales are final during our Sale Events.
Defective and Incorrect Item
We allow returns on any items that have manufacturing defects for 30 days from the date of purchase. Please file a claim on our returns portal. Proof of damage/defect will be required.
Return Processing
You should expect your return to be processed within two weeks of giving your package to the return shipper; however, in many cases, you will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
Cancellations and Order Related Changes
Once you place your order, it immediately gets sent to our fulfillment center, and we are typically unable to make any changes or cancellations. If asked, we will try our best to accommodate you; however, there is no guarantee we will be able to cancel an order. You may return your items for a refund as soon as you receive them.
Exchanges
We do not process exchanges as we are not able to hold product for exchanges.
